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Privacy & Return Policy

Privacy Policy

At Dononman, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services.

1. Information We Collect

We collect the following types of personal data:

  • Personal Information: Name, phone number, email address, and physical address (for doorstep tailoring services).
  • Order Information: Details related to your appointments, fabric choices, and order history.
  • Payment Information: While we process payments securely, we do not store your card details.

2. How We Use Your Information

We use your data for the following purposes:

  • Managing Appointments & Order Fulfillment: To schedule tailoring visits and complete orders.
  • Customer Communication: Sending order updates, confirmations, and notifications.
  • Marketing & Promotions: Sending exclusive offers, updates, and personalized recommendations via email, SMS, or WhatsApp (you can opt out anytime)..

3. Data Security & Sharing

  • We do not share your personal data with any third parties. All customer data is securely stored in our custom CRM tool.
  • We implement strict security measures to protect your information from unauthorized access, alteration, or disclosure.

4. Cookies & Tracking Technologies

We use cookies and tracking tools like Google Analytics & Facebook Pixel to understand website traffic and improve our services. You can manage cookie preferences in your browser settings.

5. Your Rights & Choices

You have the right to:

  • Access or Modify Your Data: Contact us to update or correct your information.
  • Opt-Out of Marketing: Unsubscribe from promotional emails, SMS, or WhatsApp messages.
  • Request Data Deletion: Email us at info@dononman.com if you want your data removed from our records.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

7. Contact Us

For any privacy-related concerns or requests, contact us at:

  • Email: info@dononman.com

By using our services, you agree to this Privacy Policy. Thank you for trusting  Dononman – Men’s Tailor on Your Doorstep with your custom tailoring needs!

 

Return Policy

At Dononman, each suit is custom-made to your measurements and preferences. Due to the personalized nature of our service, we do not offer returns. However, we do provide a 7-day free alteration service to ensure a perfect fit.

1. No Return Policy

  • As all garments are custom-tailored, returns are not accepted once your booking is confirmed and measurements are taken at your location.

2. Booking Cancellation Policy

  • If you wish to cancel your booking, please do so at least 1 day or 6 hours before your scheduled appointment.
  • If our tailor and salesman have already arrived at your location, a visiting charge of ₹1,000 will be applied.

3. Free Alteration Service

  • We offer a 7-day free alteration service from the date of delivery, ensuring your suit fits perfectly.
  • No extra charges will be applied for alterations requested within this period.

4. How to Request an Alteration

  • Customers can request an alteration by contacting us on the same number used for booking the service.
  • Our team will arrange an alteration appointment at your convenience.

By using our services, you agree to the terms stated in this policy. For any queries, feel free to contact us at info@dononman.com.

Thank you for choosing Dononman – Men’s Tailor on Your Doorstep!

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