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Terms & Conditions

Terms & Conditions – Dononman

  1. Introduction
    Welcome to Dononman. By booking our doorstep tailoring service, you agree to the following Terms & Conditions. These terms ensure a smooth experience for both our customers and our team.
  2. Service Agreement
    Dononman provides custom tailoring services at your doorstep, including design consultation, fabric selection, measurement, trial, and delivery of tailored outfits.
  3. Booking & Payment Policy
  • No advance payment is required at the time of booking.
  • Once our tailor and salesman complete the visit, take measurements, and finalize the fabric, 50% of the total bill must be paid upfront.
  • The remaining 50% must be paid upon delivery of the completed outfit.
  • We accept UPI, Cash, Internet Banking, and Cheques as payment methods.
  1. Appointment Rescheduling & Cancellation
  • You can reschedule your appointment in advance based on available slots by notifying us via Call, WhatsApp, or Email:
    • Phone: +91 8879121121
    • WhatsApp: Click here
    • Email: info@dononman.com
  • Cancellation Policy:
    • If you cancel the booking at least 6 hours or 1 day prior, no cancellation fee will be charged.
    • If our tailor and salesman have already arrived at your location, a ₹1,000 visiting charge will be applied.
  1. Measurement, Fitting & Alteration Policy
  • Customers must provide accurate information during the measurement session.
  • We offer a 7-day free alteration service after delivery. Customers can request alterations through the same booking contact number.
  • Express Custom Tailoring (3-day delivery) is available for an additional 10% of the total bill, waived for orders above ₹30,000.
  • Alterations are free within 7 days of delivery. After that, charges will apply.
  1. Visiting Charges
  • For orders above ₹5,000, there is no visiting charge.
  • For orders below ₹5,000, a ₹300 visiting charge will apply.
  1. Custom Design Consultation & 3D Design Facility
  • We offer personalized design consultations and a 3D cloth designing facility to help customers visualize their outfits before production. (Chargeable)
  1. Photography & Marketing Consent
  • Dononman may take photos/videos during measurements, outfit trials, and final garment delivery to ensure perfect tailoring and for marketing purposes.
  • Customer visuals may be used for social media and promotions unless they explicitly opt out.
  1. Special Offers
  • Get 5% off on your next custom order by leaving a Google review and a video testimonial.
  1. Service Availability & Timing
  • Dononman operates 7 days a week, from 10:00 AM to 9:00 PM.
  • Appointments must be booked at least 1 day in advance.
  • We currently offer our doorstep custom tailoring services across Mumbai, Navi Mumbai, and Thane.
  1. Liability Disclaimer
  • Dononman is not responsible for delays caused by unforeseen circumstances such as weather, strikes, or emergencies.
  • Once a customer approves the final measurements and customizations, any errors due to incorrect measurements provided by the customer will not be Dononman’s liability.
  1. Governing Law & Dispute Resolution
  • Any disputes will be resolved amicably between Dononman and the customer.
  • In case of unresolved disputes, applicable laws of India will govern.

By booking our services, you acknowledge and agree to these Terms & Conditions. For any queries, feel free to contact us!

Dononman – Men’s Tailor at Your Doorstep

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